Home / Scope notes / Incident response

Incident response notes

Name the owner, the severity word you will actually use, and the sentence a person posts. This page does not page anyone and does not show an uptime number.

Before an incident

• The person who decides severity, and the backup if they are offline.
• The three words you will use for severity, written down in advance.
• Where the timeline is written, in a system you already have.
• Who speaks to customers, and who does not.

The sentence

One sentence: what people can and cannot do right now. Add the next update time. Leave the cause out until someone has checked it.

Related pages

Incident commander desk · Runbook desk · Status note · SLA

All scope notes · Discovery $99 · Contact · kleber@ziontechgroup.com