What this vertical is — and is not
Counter PC, back-office workstation, regional hub office. Not a last-mile courier SKU, not a sorting-machine OT ticket.
SLA pattern: Priority on the public counter during open hours. NBD on back office. Sorter / OT is Discovery. Peak season (year-end) is often weekend.
Compliance: No addressee data on the engineer laptop. Counter cash-drawer is not a Zion POS SKU.