What this vertical is — and is not
Utility HQ PC, regional office, call-centre floor. Not SCADA, not a substation, not a meter-fleet SKU, not OT.
SLA pattern: Priority on the dispatch-floor PC that takes outage calls. NBD on back office. Anything past the fence is Discovery.
Compliance: No OT passwords. No single-line diagrams on the engineer laptop. Badge with the utility, not with Zion.