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ASIN ‏ : ‎ B0058I5UCW
Publisher ‏ : ‎ Cisco Press; 1st edition (June 27, 2011)
Publication date ‏ : ‎ June 27, 2011
Language ‏ : ‎ English
File size ‏ : ‎ 11743 KB
Simultaneous device usage ‏ : ‎ Up to 5 simultaneous devices, per publisher limits
Text-to-Speech ‏ : ‎ Enabled
Screen Reader ‏ : ‎ Supported
Enhanced typesetting ‏ : ‎ Enabled
X-Ray ‏ : ‎ Not Enabled
Word Wise ‏ : ‎ Not Enabled
Print length ‏ : ‎ 308 pages
Page numbers source ISBN ‏ : ‎ 1587141175

Cisco Unified Contact Center Enterprise (UCCE) is a comprehensive customer contact solution designed to help organizations deliver a seamless, personalized customer experience across multiple channels. This powerful platform combines automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), and multichannel routing capabilities to optimize agent performance and customer satisfaction.

With Cisco UCCE, organizations can easily integrate with existing business applications and systems, enabling agents to access customer information in real-time and provide personalized service. The platform also offers advanced reporting and analytics tools to help organizations gain valuable insights into customer interactions and agent performance.

Overall, Cisco UCCE is a robust, scalable solution that can help organizations improve customer service, increase operational efficiency, and drive business growth. If you’re looking to enhance your contact center operations, consider implementing Cisco UCCE as part of your networking technology strategy.
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