Field Services / Canada
USD rate card2026 Q3 North America pass-2 uniqueGlobal NOC and service-desk partners covering Canada sites bookmark this URL when severity dictates an onsite engineer instead of remote remediation. Same-day urgency in Canada maps to Priority/SBD $152.76 USD (add-hour $131.69 USD); overnight-tolerant work stays on NBD $143.22 USD. USD amounts for Canada avoid mid-month FX restatements that complicate multi-entity AP workflows. Hybrid office footprints in Canada still need physical touch for cable plants, appliances, and secure rooms. Within the North America cluster (Americas), Canada still carries its own price vector — neighboring countries are not substitutes for budgeting. If scope is strategic rather than tactical, start with Discovery $99, then return here to buy the matching Canada SKU. FTE with backfill suits Canada sites that cannot tolerate engineer absence; without-backfill fits tolerant schedules at a lower monthly burn. Because uplifts are percentages (50% OOH, 100% weekend/holiday), change records for Canada should cite them whenever the window slips off-hours. Canada quicksheet — Priority $152.76 · NBD $143.22 · IMAC $130.76 · daily T&M $794.38 · FTE+backfill $7,158.55 · uplifts 50%/100%.
FTE locks capacity in Canada: $7,158.55 USD/month with backfill, or $7,001.06 USD/month without — choose when ticket stacks stop making sense.
Buy Priority/SBD in Canada only if waiting until tomorrow breaches a user-facing or contractual clock. List price: $152.76 USD including transport + first hour.
Most office and branch tickets in Canada should land on NBD at $143.22 USD — urgency without Priority premium.
For Canada workplaces tied to enterprise campuses, hybrid offices, and multi-site retail footprints, IMAC windows ($130.76 USD) align better with CAB calendars than ad-hoc Priority visits.
T&M fits fluid scope in Canada: hourly $152.76 USD, daily $794.38 USD, weekly $2,859.76 USD, monthly $8,007.33 USD.
Because delivery here often involves same-day and next-business-day coverage across major metros, matching SLA to intent avoids paying Priority rates for work that is really IMAC.
Whether covering a single branch or a multi-site estate tied to enterprise campuses, hybrid offices, and multi-site retail footprints, start from the SKU grid, then layer Canada uplifts only when the calendar demands them.
Retain the Stripe receipt with your Canada ticket ID — auditors increasingly expect SLA tier, USD amount, and uplift flags in one pack.
Change managers scheduling Canada work off-hours should forecast 50% / 100% before CAB approval so finance is not surprised post-dispatch.
Stakeholders new to Zion’s North America catalog can use these definitions when briefing Canada approvals.
Priority / same-business-day incident — transport + first hour onsite
Pay $152.76 USDFull-time equivalent monthly rate with backfill
Pay $7,158.55 USDFull-time equivalent monthly rate without backfill
Pay $7,001.06 USDRun a weekly triage that sorts Canada demand into Priority exceptions, NBD defaults, IMAC batches, and T&M projects. That simple ritual prevents SLA misbuys more effectively than any discount.
When enterprise campuses, hybrid offices, and multi-site retail footprints drives concurrent tickets, prefer IMAC waves over serial Priority purchases. Revisit FTE if onsite days exceed roughly half of business days for a month.
Always re-check this page before quarterly forecasting — the 2026 Q3 card is the source of truth for Canada list prices.
SKU checkout is ideal when Canada demand is bursty. If demand stabilizes, pivot toward monthly T&M ($8,007.33 USD) or FTE ($7,158.55 USD with backfill).
Discovery $99 sits upstream for ambiguous problems; Plans and Enterprise sit downstream for retainers that may bundle Canada with peer markets.
Contact commercial when SOW-based work refuses a single SKU shape.
Canada contributes its own price vector inside the North America cluster. Macro guidance about same-day and next-business-day coverage across major metros still applies, yet budgets must use the anchors on this page — not a regional average.
Multi-country PMs should line-item Canada separately in SOWs even when engineers rotate across neighboring markets.
For Canada, after-hours (OOH) work carries a 50% uplift on top of the base SKU. Weekends and public holidays carry a 100% uplift. Both are confirmed before dispatch — they are not separate Stripe products.
Incident SKUs for Canada include transport plus the first hour. If the visit runs longer, purchase the matching additional-hour SKU rather than a second incident.
Yes. The Global Rate Card publishes Canada prices in USD, and Stripe Payment Links charge USD. That supports USD billing that aligns with North American procurement cycles.
Yes. Weekend and holiday windows in Canada apply a 100% uplift, while non-weekend evenings use the 50% OOH uplift instead. Stacking rules are confirmed commercially at booking.
A 2BD IMAC incident in Canada is $130.76 USD with add-hours at $112.72 USD. It is intended for planned installs/moves/adds/changes, not emergency restore.
Start from the base SKU (Priority, NBD, IMAC, or T&M), then apply the Canada OOH uplift of 50% if the window is outside business hours, or 100% if it falls on a weekend/holiday.
Also see: Field Services hub · Discovery · Plans · Enterprise