IT Field Service Rates in Cuba (USD)

T&M fits fluid scope in Cuba: hourly $111.93 USD, daily $582.02 USD, weekly $2,095.27 USD, monthly $5,866.75 USD.

Planned change in Cuba is not break/fix — use 2BD IMAC ($95.80 USD) and stop burning Priority credits on cable re-runs.

Same-business-day Priority sits at $111.93 USD for Cuba. Treat it as an exception path, not the default break/fix button.

Convert to FTE once Cuba utilization stays high for consecutive weeks; with-backfill ($5,244.88 USD) protects coverage continuity.

NBD ($104.93 USD; add-hour $90.46 USD) is the workhorse for degradations in Cuba that can close next business day without material business harm overnight.

Because delivery here often involves coordinated IMAC windows across capital cities and secondary hubs, matching SLA to intent avoids paying Priority rates for work that is really IMAC.

For Americas coverage centered on growing BPO, manufacturing, and regional HQ rollouts, Zion scopes travel, parts handling, and site access during confirmation for Cuba.

Retain the Stripe receipt with your Cuba ticket ID — auditors increasingly expect SLA tier, USD amount, and uplift flags in one pack.

Uplift math for Cuba is deliberate: 50% after hours, 100% on weekends/holidays — never silent padding inside the list price.

These meanings apply specifically to how Zion prices Cuba on the 2026 Q3 card.

• Priority / SBD: Same-business-day onsite response intent for critical failures affecting Cuba operations.
• FTE: Named onsite capacity model for Cuba once utilization outgrows ticket stacks.
• 2BD IMAC: Planning-friendly path for imaging waves and desk moves across Cuba sites.
• T&M: Flexible effort SKUs bridging ad-hoc tickets and FTE for Cuba projects.
• OOH / weekend uplift: Not separate products: uplifts scale the Cuba SKU you already purchased.

Many customers begin with a single NBD or Priority purchase in Cuba, then expand into IMAC waves and T&M projects as trust builds. The published ladder — incident → day → week → month → FTE — lets you scale without renegotiating basics each time.

Discovery at $99 remains the lowest-risk entry when the question is strategic (“do we even need onsite in Cuba?”) rather than tactical (“send an engineer tomorrow”).

Explore all countries, review Plans, or open an Enterprise conversation when Cuba is part of a multi-region program.

Run a weekly triage that sorts Cuba demand into Priority exceptions, NBD defaults, IMAC batches, and T&M projects. That simple ritual prevents SLA misbuys more effectively than any discount.

When growing BPO, manufacturing, and regional HQ rollouts drives concurrent tickets, prefer IMAC waves over serial Priority purchases. Revisit FTE if onsite days exceed roughly half of business days for a month.

Always re-check this page before quarterly forecasting — the 2026 Q3 card is the source of truth for Cuba list prices.

Cuba contributes its own price vector inside the Latin America cluster. Macro guidance about coordinated IMAC windows across capital cities and secondary hubs still applies, yet budgets must use the anchors on this page — not a regional average.

Multi-country PMs should line-item Cuba separately in SOWs even when engineers rotate across neighboring markets.