Field Services / Guam
USD rate card2026 Q3 Oceania & Pacific pass-2 uniqueThe Guam landing pairs SLA vocabulary your change board already uses with concrete USD anchors you can paste into a purchase request. Manufacturing windows in Guam may force OOH uplift (50%) even when the ticket severity looks like routine IMAC. Buying the correct base SKU still matters more than uplift math — but for Guam cutovers, budget the 50% and 100% multipliers up front. Overbuying Priority for cable re-runs is the classic anti-pattern; in Guam that work belongs on IMAC or a short T&M block. Operational reality in Guam often centers on travel-aware scheduling with explicit weekend and OOH uplifts, so matching SLA tier to ticket class prevents overpaying for urgency you do not need. Budget worksheets for Guam usually start with NBD $178.67 USD for standard tickets and escalate to Priority $190.58 USD only when downtime is revenue-critical. Bookmark this Guam catalog for quarterly reforecasts; amounts track the 2026 Q3 Global Rate Card period. NOC runbooks that reference Guam should deep-link this page so agents quote current — not remembered — prices. Remember the Guam anchors: incidents at $190.58/$178.67/$163.12, T&M day $991.01, FTE $8,930.47, with 50% OOH and 100% weekend uplifts.
Batch desk moves, imaging, and staged rollouts in Guam into IMAC ($163.12 USD) so engineers arrive with parts and access already staged.
Convert to FTE once Guam utilization stays high for consecutive weeks; with-backfill ($8,930.47 USD) protects coverage continuity.
If the Guam outage stops checkout, trading, or clinical workflows, escalate to Priority/SBD at $190.58 USD rather than gambling on NBD.
Audits, migrations, and discovery spikes in Guam burn cleanly against Time & Materials from $190.58 USD/hour upward.
NBD ($178.67 USD; add-hour $154.02 USD) is the workhorse for degradations in Guam that can close next business day without material business harm overnight.
Inside the Oceania & Pacific cluster, Guam still needs this local decision logic — cluster peers can differ on both price and uplift.
Published Guam amounts assume standard local business hours. Evening cutovers invoke 50% OOH; Saturday/Sunday or holiday windows add 100%.
USD Payment Links keep Guam on the same ledger as sibling Oceania & Pacific pages while preserving country-specific uplift percentages.
For APAC coverage centered on island and continental offices spanning AU/NZ and Pacific territories, Zion scopes travel, parts handling, and site access during confirmation for Guam.
These meanings apply specifically to how Zion prices Guam on the 2026 Q3 card.
Priority / same-business-day incident — transport + first hour onsite
Pay $190.58 USDFull-time equivalent monthly rate with backfill
Pay $8,930.47 USDFull-time equivalent monthly rate without backfill
Pay $8,734.00 USDSKU checkout is ideal when Guam demand is bursty. If demand stabilizes, pivot toward monthly T&M ($9,989.34 USD) or FTE ($8,930.47 USD with backfill).
Discovery $99 sits upstream for ambiguous problems; Plans and Enterprise sit downstream for retainers that may bundle Guam with peer markets.
Contact commercial when SOW-based work refuses a single SKU shape.
Expect closure notes that reference the SLA purchased, hours consumed, and whether 50% or 100% uplifts applied. Attach photos or serials when IMAC changes assets in Guam.
Hand residual monitoring back to the NOC with links to this rate card if recurrence would warrant another onsite buy.
Run a weekly triage that sorts Guam demand into Priority exceptions, NBD defaults, IMAC batches, and T&M projects. That simple ritual prevents SLA misbuys more effectively than any discount.
When island and continental offices spanning AU/NZ and Pacific territories drives concurrent tickets, prefer IMAC waves over serial Priority purchases. Revisit FTE if onsite days exceed roughly half of business days for a month.
Always re-check this page before quarterly forecasting — the 2026 Q3 card is the source of truth for Guam list prices.
For Guam, after-hours (OOH) work carries a 50% uplift on top of the base SKU. Weekends and public holidays carry a 100% uplift. Both are confirmed before dispatch — they are not separate Stripe products.
Yes. Weekend and holiday windows in Guam apply a 100% uplift, while non-weekend evenings use the 50% OOH uplift instead. Stacking rules are confirmed commercially at booking.
Yes. The Global Rate Card publishes Guam prices in USD, and Stripe Payment Links charge USD. That supports USD checkout for regional and remote-site field work.
Yes. T&M daily in Guam is $991.01 USD. Weekly ($3,567.62 USD) and monthly ($9,989.34 USD) blocks are listed for longer surges.
Discovery ($99) helps you decide whether Guam needs onsite field service, remote remediation, or a packaged plan — before you purchase Priority, NBD, IMAC, T&M, or FTE.
An NBD (next-business-day) incident in Guam is $178.67 USD and includes transport plus the first hour onsite. Additional NBD hours are $154.02 USD.
Also see: Field Services hub · Discovery · Plans · Enterprise