Field Services / Palau
USD rate card2026 Q3 Oceania & Pacific pass-2 uniqueIT asset and endpoint teams rolling devices through Palau treat this page as the price spine for IMAC waves and emergency restores. Do not treat uplift as optional fine print in Palau: evening cutovers invoke 50%, and Saturday windows invoke 100% atop the purchased rate. FTE planning in Palau references $4,819.62 USD/month with backfill or $4,713.59 USD/month without — convert from T&M once utilization stays high. Monthly T&M ($5,391.07 USD) in Palau bridges project mode and FTE without committing to named-headcount backfill. Use NBD as the workhorse tier in Palau; promote to Priority only when an internal or customer SLA would breach by waiting. Operational reality in Palau often centers on travel-aware scheduling with explicit weekend and OOH uplifts, so matching SLA tier to ticket class prevents overpaying for urgency you do not need. If two SLAs seem plausible for Palau, choose the cheaper one that still meets the committed user-facing clock. Proceed to the cards when you already know the SLA; otherwise read “when to choose” for Palau first. Numeric snapshot for Palau: SBD $102.85, NBD $96.42, IMAC $88.03, T&M day $534.83, FTE $4,819.62; OOH 50%; weekend/holiday 100%.
Planned change in Palau is not break/fix — use 2BD IMAC ($88.03 USD) and stop burning Priority credits on cable re-runs.
If Palau needs a named onsite resource aligned to travel-aware scheduling with explicit weekend and OOH uplifts, skip incident roulette and price FTE instead.
When the Palau statement of work is still evolving, book T&M (day $534.83 USD / week $1,925.38 USD) instead of forcing an incident SKU.
NBD ($96.42 USD; add-hour $83.12 USD) is the workhorse for degradations in Palau that can close next business day without material business harm overnight.
If the Palau outage stops checkout, trading, or clinical workflows, escalate to Priority/SBD at $102.85 USD rather than gambling on NBD.
When unsure, err cheaper for Palau if the user-facing clock still holds; upgrade SLA only after impact is proven.
Delivery planning for Palau accounts for travel-aware scheduling with explicit weekend and OOH uplifts. Share site contacts, badges, and change tickets early so the purchased SLA remains achievable.
Business-hours dispatch is the default on the Palau rate card. Outside those hours, apply a 50% OOH uplift; weekends and public holidays carry 100%. Both are multipliers on the base SKU, confirmed at booking.
USD Payment Links keep Palau on the same ledger as sibling Oceania & Pacific pages while preserving country-specific uplift percentages.
Align service desk, facilities, and finance on the same words before purchasing Palau SKUs.
Priority / same-business-day incident — transport + first hour onsite
Pay $102.85 USDFull-time equivalent monthly rate with backfill
Pay $4,819.62 USDFull-time equivalent monthly rate without backfill
Pay $4,713.59 USDA well-run visit starts with a clear ticket, site readiness, and the correct SLA. Priority arrivals target same-business-day restoration; NBD focuses on next-day closure; IMAC executes a documented change. T&M engineers burn against an agreed envelope — currently $102.85 USD/hour or $534.83 USD/day in Palau.
Keep stakeholders aligned by sharing this public rate card URL with finance. Because prices are country-specific, controllers can forecast Palau separately from other APAC markets while still using one vendor.
Many customers begin with a single NBD or Priority purchase in Palau, then expand into IMAC waves and T&M projects as trust builds. The published ladder — incident → day → week → month → FTE — lets you scale without renegotiating basics each time.
Discovery at $99 remains the lowest-risk entry when the question is strategic (“do we even need onsite in Palau?”) rather than tactical (“send an engineer tomorrow”).
Explore all countries, review Plans, or open an Enterprise conversation when Palau is part of a multi-region program.
Expect closure notes that reference the SLA purchased, hours consumed, and whether 50% or 100% uplifts applied. Attach photos or serials when IMAC changes assets in Palau.
Hand residual monitoring back to the NOC with links to this rate card if recurrence would warrant another onsite buy.
For Palau, after-hours (OOH) work carries a 50% uplift on top of the base SKU. Weekends and public holidays carry a 100% uplift. Both are confirmed before dispatch — they are not separate Stripe products.
Yes. Weekend and holiday windows in Palau apply a 100% uplift, while non-weekend evenings use the 50% OOH uplift instead. Stacking rules are confirmed commercially at booking.
An NBD (next-business-day) incident in Palau is $96.42 USD and includes transport plus the first hour onsite. Additional NBD hours are $83.12 USD.
Choose FTE when Palau needs continuous onsite capacity. With backfill the monthly rate is $4,819.62 USD; without backfill it is $4,713.59 USD.
Priority/SBD in Palau is $102.85 USD per incident (add-hour $88.67 USD). Use it when overnight wait would breach a Palau user-facing or contractual clock.
A 2BD IMAC incident in Palau is $88.03 USD with add-hours at $75.89 USD. It is intended for planned installs/moves/adds/changes, not emergency restore.
Also see: Field Services hub · Discovery · Plans · Enterprise