Operations & reliability
IT Support Services
Managed help desk coverage that scales with your team.
● Free to use
No credit card
Interlinked
What it does
Defines the tiers, response targets, escalation paths and reporting cadence of a managed IT support service, and shows how each option maps to a team size and an SLA you can actually hold.
Key capabilities
- Tiered service model from L1 to L3
- Response and resolution targets per priority
- Escalation paths with named owners
- Monthly reporting cadence and metrics
- Sizing guidance by team and ticket volume
When to use it
- Sizing a managed help desk
- Renegotiating an existing support contract
- Setting response targets for a new team
Need this running in production?
Start with a free Discovery: one process, one report, one 30-minute session. Then scope a pilot with measurable KPIs.