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Incident runbook notes

An outline a person writes before an incident. Nothing is generated, paged, or sent.

What to write down

Who is on the first call, by name, from your own roster.
How you will tell customers. The status note is the sentence. This page does not post it.
What "back to normal" means for this service, in your words.
Where the longer desk lives: the runbook desk and the incident commander desk.