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SLA notes

The older forecast and the older breach sentinel do not pick up fixes. One of them still links a host that does not open. Write the promise here. No uptime number is invented.

Write down

A note is not an incident, and it is not a credit.

• The service, the promise, and the window.
• How you would notice a miss, and who is allowed to say so.
• The customer sentence, written before you need it.
• Who may offer a credit, if the contract allows one.

Related pages

Error budget · Status note · Postmortem notes · Incident commander

All scope notes · Discovery $99 · Contact · kleber@ziontechgroup.com