Zion AI RMA Tracker

End-to-end RMA lifecycle management with AI status prediction

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What it does

Hardware returns shouldn't be a black hole. Track every RMA from authorization to credit, with AI-predicted turnaround times, proactive delay alerts, and a single timeline your customers and your finance team can both trust.

✦ Full lifecycle: request → ship → receive → repair/replace → credit

✦ AI-predicted turnaround times per vendor

✦ Proactive delay and stalled-RMA alerts

✦ Vendor scorecards (Dell, HPE, Oracle, Lenovo)

✦ Customer-facing status portal link per RMA

✦ Finance reconciliation of credits and replacements

Part of the Zion AI apps network

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