Zion AI Ticket Triage

NLP classification & routing of inbound support emails

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What it does

Your support inbox is a queue nobody reads fast enough. Zion AI Ticket Triage reads every inbound email, classifies intent, urgency and product line, and routes it to the right queue — so urgent hardware-down tickets never sit behind newsletters.

✦ Automatic intent & urgency classification

✦ Product-line detection (Dell, HPE, Oracle, networking)

✦ Spam/noise filtering with confidence scoring

✦ Priority queue routing with SLA timers

✦ Duplicate thread detection and merge suggestions

✦ Multilingual: English, Portuguese, Spanish

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