What this vertical is — and is not
Lab-adjacent PC and QA office EUC. Not a medical-device service, not a cleanroom protocol SKU, not a GDP freight agent.
SLA pattern: Priority on QA/release workstation. NBD on admin. IMAC in a named GxP window — often weekend +100%.
Compliance: No batch data on the engineer laptop. Gowning time above 30 minutes is T&M. Not HIPAA/clinical — that is the healthcare playbook.