Clock start
NBD / Priority starts when both the engineer and the part can be on site during that desk's hours — not when the ticket was opened.
Fourth-wave tool
The clock starts when engineer and part can both be there.
Not when the ticket opened. Island, customs and local calendar are the three usual delays.
Playbooks Ramadan windows Badge & access Imaging factory Rugged / RF Data hall Rollout waves USD & tax notes SLA clock
Island / ferry
Malta Gozo, Zanzibar, Rodrigues, Mauritius cyclone, Cyprus from Athens: next ferry/flight + business day.
Customs lead
Georgia, Kazakhstan, Algeria, Paraguay landlocked, Cambodia from HCMC: the gate is the clock.
Local calendar
Jāņi, Khmer New Year, Poya, Nauryz, Gulf Thursday: next business day on that list.