What this vertical is — and is not
Building-management office PC, lobby workstation. Not BMS/HVAC controls, not access-control panels, not a locksmith.
SLA pattern: Priority on lobby-open / reception PC. NBD on back office. After-hours building access is OOH plus a named escort.
Compliance: Badge with the property manager, not with Zion. No CCTV passwords. No tenant PII on the engineer laptop.