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Dispatch orchestrator notes

Who gets the next job, written down before anyone is assigned. Nothing on this page is routed or paged.

What to write down

• The queue name and the hours a person watches it.
• The fallback person when the first owner is out.
• What urgent means in writing, before anyone is paged.
• The window the dispatch note already lists.

Dispatch notes · SLA notes · Runbook notes · Agent notes · kleber@ziontechgroup.com