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AI
AI Email Collaboration Hub (V130)
Shared inbox management, real-time co-editing of drafts, @mentions, team annotations, collaborative response building, and approval workflows.
Features & Capabilities
- Shared inbox with assignment & ownership
- Real-time co-editing with conflict resolution
- @mentions with notification routing
- Internal notes & team annotations
- Collaborative response building (merge)
- Multi-approver approval workflows
- Reply-all enforcement for team replies
- Team activity dashboard
Benefits
- Never double-reply to a customer
- Build perfect responses as a team
- Get approvals before sending
- Full visibility into team workload