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Maintenance SLA Live Stripe
Production agents rot: prompts drift, tools start failing silently, retries eat the envelope, and nobody owns the pause button. Maintenance is monitoring, hygiene, and a human who can stop the agent. Audit once if you do not know what is broken. Retain Zion if you need it watched.
If you cannot name last week’s failures, start with the Health Audit.
Health Audit $1,200 Care Plan $1,999/moThe CRM field moved. The ITSM queue renamed. The agent still “succeeds” and writes garbage. Maintenance watches outcomes, not just HTTP 200.
A workaround from week two becomes the default path. Weekly tuning is cheaper than a quarterly incident.
Retry storms and unscoped retrieval show up as invoices. We treat retries as a cost event. Deeper waste maps stay on FinOps.
The original owner left. Maintenance names a new one or Zion holds the pause until you do.
$1,200 one-time
One pass over deployed agents: failure modes, spend, drift, owner gaps, and a written repair plan. Buy this before a retainer if you do not know the state.
$1,999 /month
Managed monitoring and weekly hygiene for agents already in production. Cancel anytime. Not a 4-hour SLA — that is Production Ops.
$3,500 /month
On-call, 4-hour response SLA, change control, monthly executive report. For agents that already have an owner and a written allowlist. Does not replace Growth $8,000/mo for a multi-agent managed program.
| Situation | Buy |
|---|---|
| You inherited agents and cannot name last week’s failures | Health Audit $1,200 |
| One or two agents in production, business-hours coverage is enough | Care Plan $1,999/mo |
| Customer-facing or access-changing agents that need on-call | Production Ops $3,500/mo |
| A managed multi-agent program with written SLA across the org | Growth $8,000/mo |
| The agent was never installed with guardrails | Configuration first, then Care |
Building the next workflow is installation. Retainers keep what exists healthy.
We watch the envelope. We do not pay OpenAI, Anthropic, or the cloud invoice. See FinOps.
We will not “optimize” an agent into closing tickets or moving money without HITL. If that is the request, we will refuse the change.
Yes. Stripe subscription, cancel anytime. Production Ops asks for 30-day notice so on-call can be unwound without leaving you dark mid-incident.
Yes, after a Health Audit. We will not take a retainer on a black box. The audit is the intake.
Stripe redirects to /contact/?paid=…. We reply within 24 hours with the access list (logs, runtime, current owner).
See also: All agent SKUs · Autonomous AI agents · Growth $8,000/mo · PT-BR