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EMAIL-INTELLIGENCE
V148: SLA Enforcement Engine
Track response time commitments per contact and customer tier, send escalation alerts before SLA breach, generate compliance reports, and auto-prioritize inbox based on SLA urgency.
Features & Capabilities
- Response time tracking per contact/customer tier
- Real-time SLA monitoring and alerts
- Escalation alerts before SLA breach
- SLA compliance reports and analytics
- Auto-prioritize inbox based on SLA urgency
- Reply-all enforcement for escalations
- Customer tier management (premium, standard, basic)
Benefits
- Meet every SLA commitment consistently
- Prevent costly SLA breaches
- Demonstrate compliance to customers and management
- Prioritize work based on urgency
- Ensure team visibility on escalations