AI dispatch planner for field-service operations: match the right engineer to the right site, honor SLA windows, and keep clients informed — automatically.
Match field engineers to jobs by certification, hardware platform (Dell, HPE, IBM, Oracle/Sun), language and region.
Plan visits against 24x7x4 and next-business-day SLAs with automatic escalation when a window is at risk.
Batch sites into efficient routes across cities and countries — built for US, Brazil and LATAM operations.
Track parts availability per visit so the engineer arrives with everything needed to close the ticket first time.