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Managed IT Co-managed Mid-market
Your people keep the business context. Zion takes the ops that do not need a full-time hire — monitoring, patching, backups, and a named escalation path. Path: Discovery $99 → Consulting $499 → Starter $2,500 → Growth $8,000/mo.
Discovery $99 Consulting $499 Starter $2,500 Growth $8,000/mo 24h response
Identity, vendor relationships, and business systems stay with your team. Zion does not take the environment hostage to stay on the invoice.
Monitoring, patch windows, backup checks, and ticket triage — written down, with a named Zion operator and a named customer owner.
Discovery lists what is in scope. Project work is called out instead of being buried in a per-seat fee. Pricing models: what mid-market actually pays for. MSP vs co-managed: the mid-market guide.
Clinical or PHI environments belong on healthcare IT / HIPAA first. Payments or banking-adjacent stacks belong on fintech IT / AI. This page is the mid-market ops landing, not a compliance product claim.
Commercial response is within 24 hours on Discovery and consulting requests. A production SLA is written on the Growth contract — we do not invent an uptime percentage on this page.
MFA, named accounts, and a device list with an owner. We work in the identity system you already run.
AWS, Azure, or GCP plus the laptops and servers that still exist. If spend is the pain, pair this with FinOps consulting.
The queue you already use (email, Slack, ITSM). We do not force a new portal to start Discovery.
A job that ran is not a restore. Monitoring and backup checks are the first Starter work when the map says so.
AI-first companies do not fail first on laptops. They fail when the MSP package stops at the endpoint and the model account has no owner. Ticket-only coverage leaves inference keys, GPU accounts, and agent tools as “out of scope” — two operators and no owner for the bill or the incident. This landing owns that work. There is no /managed-it-for-ai/ URL. Longer write-up: managed IT for AI-first companies.
Classic packages price seats, devices, and a ticket bundle. AI-first firms add model keys, GPU or inference accounts, agent tools, and data stores that behave like production apps. A desk trained only on password resets will bounce “the copilot wrote to the CRM” or close it wrong. We will not invent a deflection rate.
Your engineers keep the model code. Zion keeps the runbook: identity, logging, backup-or-rebuild, change windows, and a named escalation path. Service principals and model-console access belong in the same offboarding as the laptop. This page does not sell a certification badge.
Cloud and model spend belong on the same operating review as uptime and access. Unowned GPU weekends and untagged keys are the same class of event as a failed backup. Pair this section with FinOps consulting. We do not invent a savings percentage.
The first desk agent classifies, enriches, drafts, and routes. A human remains the gate on access changes and anything irreversible. Closing user-facing tickets without a stop rule is how you create incidents. Detail: AI helpdesk / IT support automation and autonomous AI agents.
Map the baseline and the AI-runtime before you buy another seat bundle.
Get your IT ops map — $99 ContactA monthly figure without a catalog is a conversation that reopens at renewal. Zion publishes the commercial path. The unit (per user, per device, tier, or block hours) is written after Discovery $99 maps inventory and coverage. Longer write-up: managed IT services pricing.
| Step | Price | What you get | What is not included |
|---|---|---|---|
| Discovery | $99 | IT ops map: owners, coverage gaps, AI-runtime split, 30-min readout | A monthly quote, production access, or a retainer |
| Consulting | $499 | Co-managed split, SLA draft, baseline vs AI-runtime, build / wait / do-not-retain | Implementation, tooling licenses, or after-hours coverage |
| Starter | $2,500 | First ops implementation (monitor, backup, or patch window) | A written production SLA or 24/7 on-call |
| Growth | $8,000/mo | Co-managed retainer, change control, written SLA | Net-new sites, major upgrades, and app development (projects) |
| Model | When it is honest | When it hides cost |
|---|---|---|
| Per user | Headcount and endpoints move together | Shared workstations, kiosks, or a large server/network footprint |
| Per device | Patch, backup, and monitoring on named machines | Servers, network, and cloud accounts treated as “laptops with a different SKU” |
| Tiered bundle | Tiers name monitor + patch + backup + after-hours, then add-ons | “Gold” is a higher number and the same queue |
| Block hours / project overlay | Retainer for the operating layer; a rate for work outside the catalog | Everything interesting is “out of scope” |
Usually in a mid-market catalog: coverage hours, monitoring on the inventory, patch windows, backup plus a restore test, a standard request list, and an escalation path that includes your people. Usually a project, not the monthly number: net-new sites, major version upgrades, application development, and design workshops. We will not invent a typical monthly range — your number is the catalog times your inventory.
An MSP often owns the stack and the relationship with vendors. Co-managed means your team stays in the loop. We write the split in Discovery so finance can see what the retainer covers. See the mid-market guide and pricing models.
The published path is Discovery $99 → Consulting $499 → Starter $2,500 → Growth $8,000/mo. An honest monthly retainer still needs a catalog: coverage hours, inventory, and what is project work. Discovery produces that map. Details: managed IT services pricing.
Zion’s published path is Discovery $99, Consulting $499, Starter $2,500, and Growth $8,000/mo. An honest monthly retainer still needs a catalog (coverage hours, inventory, what is project work). Discovery produces that map — we do not invent typical mid-market seat prices or savings percentages. See managed IT services pricing.
No. The usual pattern is one overloaded internal owner plus Zion on the runbook. If you have no internal owner, Discovery will say so — Growth still needs a named customer contact.
Commercial response is within 24 hours. Production response, restore, and coverage hours are written on the Growth contract. This page does not invent an uptime percentage.
Use /healthcare-it-hipaa/ for BAA-ready / HIPAA-ready posture. This page does not sell a certified compliance product.
Primary CTA goes to /discovery/. Fallback: /contact/ or kleber@ziontechgroup.com. Response within 24 hours.
They price seats, devices, and a ticket bundle. AI-first firms add model keys, GPU or inference accounts, agent tools, and data stores that behave like production apps. If those lines are “out of scope,” you have two operators and no owner for the bill or the incident. See Managed IT for AI-first companies and the AI-first write-up.
No. AI-first ops, security, and cost deepen this same managed IT landing. Do not look for a thin SKU. The commercial path stays Discovery $99 → Consulting $499 → Starter $2,500 → Growth $8,000/mo.
Not as a default. The first desk agent classifies, enriches, drafts, and routes. Closing a user-facing ticket or changing production access without a human gate is how you create incidents. Detail: AI helpdesk / IT support automation and autonomous AI agents.
Yes. Cloud and model spend belong on the same operating review as uptime and access. Separate FinOps as a side project is how unowned GPU and token lines survive. Discovery can start as an IT ops map or a spend diagnostic — same $99 path. Pair this page with FinOps consulting.
An IT ops map: what is in the managed baseline, what is AI-runtime, who owns incidents, and whether the next track is managed IT, FinOps, an agent, or stop. It is not a full MSP onboarding. Book Discovery $99.
See also: Healthcare IT / HIPAA · Fintech IT / AI · FinOps consulting · AI consulting · Autonomous AI agents · AI helpdesk · Discovery · Plans · Pricing · Managed IT for AI-first companies · AI-first MSP blog · Managed IT pricing blog · Mid-market IT blog