Never discover an SLA breach in a client escalation email again. Sentinel watches every service window, warns before thresholds break, and computes SLA credits automatically when they do.
Start Free Discovery See PlansTracks response and resolution clocks per contract and warns your team before penalties trigger — not after.
When a breach happens, Sentinel computes the exact SLA credit owed, with the evidence trail attached.
24x7x4, 8x5, next-business-day — per-client, per-site, per-severity matrices loaded from your actual contracts.
Monthly SLA attainment reports your account managers can send without touching a spreadsheet.
Pairs with Zion AI Field Dispatch to reroute engineers before a window closes.
Built for service operations across Brazil, LATAM, US and EMEA with timezone-correct SLA clocks.
Enterprise IT services, AI consulting and field engineering — Brazil & global.
AI planner for field-engineer dispatch: skills, SLA windows, routing.
Pre-visit checklists and deployment readiness packs.
From BOM to professional commercial quote in minutes.
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