Shared services & BPO campus

What this vertical is — and is not

Floor imaging waves, dual-monitor EUC, follow-the-sun hours. Not a payroll BPO licence, not a contact-centre platform SKU.

SLA pattern: NBD on a single desk. Imaging waves are scoped IMAC, never N × Priority. Floor that follows US/UK hours still ends at local close unless named.

Compliance: No customer PII on the engineer laptop. Badge path and staging room named before the wave.