ITIL Service Desk: Pay a Process Slice or Consulte the Operating Model

Pay vs Consulte for an ITIL service desk: when Starter fits one process (incident or request), when Consulte is the operating-model rewrite, and Discovery $99 maps RACI — no invented SLA percentages.

Discovery $99 Consulting $499 Starter $2,500 Growth $8,000/mo Response within 24h

Map it with Discovery — $99 Pay on /plans/ Consulte

What this page is (and is not)

This is a fit guide for one ITIL process (incident or request) as it actually runs today. It is not a case study and it does not invent a savings percentage, SLA letter grade, or certified outcome. Published commercial prices live on /plans/. The diagnostic is Discovery $99. Human-scoped work starts at /contact/.

Related hub: Managed IT services.

The unit of work

Process

one ITIL process (incident or request) as it actually runs today

Systems

the ITSM and the groups who take the ticket

Operating signal

an operating signal you already report (age, reopen, or first response) — we will not invent a target

Stop rule

ITIL labels do not replace owners. If RACI is fiction, start with Discovery.

Pay vs Consulte

Pay (Starter $2,500 · ZG06)

One process, known ITSM, and “done” is a written flow + a small automation or draft path. Not an ITIL recertification program.

Pay Starter $2,500 USD · menu on /plans/.

Consulte (/contact/)

You want a full operating-model rewrite, multi-tower RACI, or ISO-shaped evidence. Consulte / vCIO conversation.

Start Consulte — SOW first, Pay later if the slice is clear.

If you cannot name the process, the systems, and the acceptor for “done,” do not Pay yet. Use Discovery $99 for a written map (Pay, Consulte, or stop). Deeper SKU comparison: Discovery $99 vs Starter $2,500.

What Discovery $99 writes

Owners and systems for this slice — not a company-wide transformation plan.
A recommendation: Pay Starter, Consulte a SOW, Growth/retainer, or stop.
The stop rule above, in writing, so kickoff cannot smuggle a second project.

Discovery is not implementation. Implementation is Starter or a scoped SOW. Ongoing coverage is Growth after the model is clear.

Good after kickoff (no fake math)

The process sentence still matches day 10.
Access landed or a named blocker with an owner.
Definition of done is operational — a live path, map, or control — not “we explored AI.”
Exception queue exists. Humans know what the automation must not decide alone.

If access is still pending or success was redefined to “demo,” stop and re-scope. That is Consulte, not a silent expand of Pay.

Map it with Discovery — $99 Plans Consulte

FAQs

Can I skip Discovery and Pay Starter?

Yes — if one ITIL process (incident or request) as it actually runs today is already named, the ITSM and the groups who take the ticket are reachable, and someone will accept “done.” If kickoff would still debate the job, map first: Discovery $99.

Is Consulte a free consultation?

No. Consulte is a human-scoped conversation via /contact/ when the SKU is unclear. Discovery is the $99 written diagnostic. There is no free consultation SKU.

Do you publish ROI or savings percentages for this work?

No. This guide uses fit patterns only. Use an operating signal you already measure. Board language without fake math starts from the Discovery map.

Where do Consulting $499 and Growth fit?

Consulting $499 sits between Discovery and Starter when you need RACI or roadmap without a pilot yet. Growth $8,000/mo is ongoing coverage after the model is clear. Ladder: /plans/.